Are you making sure that both the file names are also the same? Rename them if necessary so that they match, but keep the extensions: the video clip, .asf, the cc, an .smi file. And, as the instructions state, make sure you change those media player settings.
Tell me if I am doing this right?
1. I select the CC option in the Media Settings section
2. I download the clip (I rename if something simple) and it's a .asf file
3. I download the CC file (same name but a .smil file)
When I play the video file, there are no captions. Is there anything else I should do?
I have the exact problem. I follow the instructions and the movie still plays with no CC. Help!
I have followed the directions exactly, and repeated them a number of times. There still are no closed captions. I can get the closed captions when I stream, but when I save the two files with the same names (.asf and .smi) and set the show closed captions on Windows Media Player, the closed captions aren't shown.
Make sure you enabled your Windows Media Player or Real Player preference to display close captions. See this website for step by step directions
http://esupport.fcc.gov/index.htm?job=captions
I was having the same issues in a PC environment. I just found the following information to make sure that "Captions" is permitted to run in Media Player. If you have Media Player 8 or 9 go to http://esupport.fcc.gov/index.htm?job=captions. If you have Media Player 11 here are the steps that were provided by the "Help" function (direct copy) in Media Player 11.
Show captions or subtitles in Windows Media Player
When playing a Windows Media file or DVD that contains captions or subtitles, you can show the information in Windows Media Player.
Click the Play menu, point to Lyrics, Captions, and Subtitles, and then click On if Available.
Begin playing a file or DVD that contains captions or subtitles, and then click Now Playing. Subtitles appear on top of DVD videos, while captions appear below the video portion of Windows Media Video (WMV) files.
Notes
If captions and subtitles appear even though you have not turned them on in the Player, verify that the sounds accessibility feature of Windows is not turned on.
If you are playing a Windows Media file or DVD that has captions or subtitles in a different language, you can change the language in which the captions or subtitles are displayed. For more information, see the Language settings FAQ.
The performance of the Player may degrade when showing subtitles or captions on computers that have limited video memory.
I am having difficulty downloading videos with captions. I follow the instructions in the site, and I end up with the video file and a real player. I would appreciate any assistance or step by step instructions.